The Public Service Commission in District of Columbia oversees the rates and service quality of privately owned utilities operating in the state, including electric, natural gas, water, and telecommunications providers. District of Columbia's commission conducts formal rate proceedings, investigates consumer complaints, and issues orders that affect millions of utility customers statewide.
Utility customers in District of Columbia who have unresolved billing disputes or service complaints should first attempt to resolve the issue directly with their utility company, then file a formal complaint with the District of Columbia Public Service Commission if the issue remains unresolved after exhausting the utility's internal complaint process.
Utility customers in District of Columbia can visit the Public Service Commission's website to review current utility tariffs, track pending rate cases that may affect their bills, and submit online consumer complaints. Many commissions in District of Columbia also operate consumer assistance hotlines that can help residents understand their utility rights and navigate the complaint resolution process.