Public Service Commission in Massachusetts

The Public Service Commission in Massachusetts oversees the rates and service quality of privately owned utilities operating in the state, including electric, natural gas, water, and telecommunications providers. Massachusetts's commission conducts formal rate proceedings, investigates consumer complaints, and issues orders that affect millions of utility customers statewide.

Public Service Commission locations are available in 3 cities across Massachusetts. They are spread across 2 counties.

Cities with the highest concentration of public service commission offices include Beverly, Medway, Peabody, typically reflecting state capitals and major urban centers where commission hearings and consumer assistance offices are located.

Utility customers in Massachusetts who have unresolved billing disputes or service complaints should first attempt to resolve the issue directly with their utility company, then file a formal complaint with the Massachusetts Public Service Commission if the issue remains unresolved after exhausting the utility's internal complaint process.

Utility customers in Massachusetts can visit the Public Service Commission's website to review current utility tariffs, track pending rate cases that may affect their bills, and submit online consumer complaints. Many commissions in Massachusetts also operate consumer assistance hotlines that can help residents understand their utility rights and navigate the complaint resolution process.

Browse Public Service Commission by county across Massachusetts to find the nearest location.