Public Service Commission in West Virginia

The Public Service Commission in West Virginia oversees the rates and service quality of privately owned utilities operating in the state, including electric, natural gas, water, and telecommunications providers. West Virginia's commission conducts formal rate proceedings, investigates consumer complaints, and issues orders that affect millions of utility customers statewide.

Public Service Commission locations are available in 8 cities across West Virginia. They are spread across 8 counties.

Cities with the highest concentration of public service commission offices include Charleston, Moundsville, Rainelle, typically reflecting state capitals and major urban centers where commission hearings and consumer assistance offices are located.

Utility customers in West Virginia who have unresolved billing disputes or service complaints should first attempt to resolve the issue directly with their utility company, then file a formal complaint with the West Virginia Public Service Commission if the issue remains unresolved after exhausting the utility's internal complaint process.

Utility customers in West Virginia can visit the Public Service Commission's website to review current utility tariffs, track pending rate cases that may affect their bills, and submit online consumer complaints. Many commissions in West Virginia also operate consumer assistance hotlines that can help residents understand their utility rights and navigate the complaint resolution process.

Browse Public Service Commission by county across West Virginia to find the nearest location.