Florida's utility system is a patchwork. One household in Orlando may get water from a county utility, electricity from a city-owned commission and gas from a private company. A neighbor across a county line may deal with three different providers. This page collects Florida utility offices, from large county systems to small water companies, and explains who runs them and how to reach the right one.

Who Regulates Utilities in Florida

The Florida Public Service Commission, headquartered in Tallahassee, is the main state regulator. Under Chapter 366 of the Florida Statutes, it oversees rates and service for investor-owned electric and natural gas companies such as Florida Power & Light, Duke Energy Florida and Tampa Electric. Chapter 367 covers privately owned water and wastewater companies, but only where the commission has jurisdiction. In other counties, those private systems answer to local government instead.

Cities and electric cooperatives work differently. A municipal utility is run by its city commission or a utility board. A cooperative is run by a board elected by its members. The Public Service Commission does not set their retail rates, though it does monitor grid reliability and safety. For these providers, the first place to take a rate complaint is city hall or the board meeting, not Tallahassee.

Water quality follows a separate track. The Florida Department of Environmental Protection enforces drinking water standards and permits wastewater plants. Five regional water management districts cover the state: Northwest Florida, Suwannee River, St. Johns River, Southwest Florida and South Florida. They permit large withdrawals from aquifers and rivers, and they can order watering restrictions during droughts. The Florida Office of Public Counsel represents consumers in rate cases before the Public Service Commission.

If a commission-regulated company will not fix a billing error, contact the company first. Then you can file a complaint with the commission's consumer staff. They will ask for your account number, the dates involved and what the company told you, so keep notes of every call.

Miami to Milton: How Metro and Rural Utilities Differ Across Florida

Large metro areas tend to have one dominant public water and sewer provider. Orange County Utilities Department, at 5901 Young Pine Road in Orlando, serves much of unincorporated Orange County. Cities such as Apopka handle their own billing, and Apopka Utility Billing is at 120 East Main Street. In Tallahassee, the city runs its own water system, and the Tallahassee Water Department is at 2602 Jackson Bluff Road. Tampa customers deal with City of Tampa Utilities on North Nebraska Avenue.

South Florida has a crowded field of providers. Our listings for Miami-Dade County include smaller private firms such as ISI Water Co on Southwest 89th Court in Miami, alongside the much larger public systems. Some listings may be treatment or water-supply businesses rather than a public utility, so confirm what a company does before you call about a billing problem.

Jacksonville shows how listings can differ. Cedar Bay Generating Plant, at 9640 Eastport Road, is an electricity-generating facility in Duval County, not a customer service counter. Call its main line at 904-751-4000 only for plant questions. For a Jacksonville electric or water bill, contact the retail provider named on your statement, which in much of Duval County is the city-owned JEA.

Rural and Panhandle areas rely on smaller systems. In Santa Rosa County, Berrydale Water System Inc is at 12400 Florida 87 in Milton, and the City of Gulf Breeze Natural Gas Department is at 1070 Shoreline Drive. Farther west, Okaloosa County Water & Sewer operates from 4300 East Highway 20 in Niceville. Okaloosa Gas is based in DeFuniak Springs, in Walton County. In Ocala, Marion County Utilities is at 506 Emerald Road. In these areas one office may handle only water, so gas and electricity need separate calls.

Regional authorities fill the gaps between city and county lines. Toho Water Authority, at 3235 Reedy Creek Boulevard in Kissimmee, serves much of Osceola County. Florida Governmental Utility Authority, on Palo Duro Boulevard in North Fort Myers, operates systems for local governments in more than one part of the state. Lee County also has City of Fort Myers Utilities at 2925 Doctor Martin Luther King Junior Boulevard.

Starting, Stopping, or Fixing Service at a Florida Utility Office

Most Florida utility offices let you open an account by phone or online. A visit may still be needed for deposits, ID checks or cash payments. Call ahead, because hours and walk-in rules vary by provider. Have these ready:

Expect several accounts. Electricity, water and sewer, natural gas and trash collection are often billed by different organizations. In many Florida cities the city bills for water, sewer and trash on a single statement. In unincorporated areas, trash may come from a county contract or a private hauler. Ask each office exactly what it covers so nothing falls through at move-in.

For outages and leaks, use the emergency number printed on your bill rather than the main office line. A broken water main or a gas odor is handled around the clock, while billing disputes are handled during business hours. If you smell gas, leave the building first and call from outside.

Florida Rules on Storms, Irrigation, Septic Tanks and Digging

Hurricane season runs from June 1 through November 30, and it shapes how Florida utilities operate. After a major storm, a boil-water notice can cover a neighborhood even when taps still run. Electric crews generally restore hospitals, public safety sites and other critical facilities first, then the largest groups of customers. Investor-owned electric companies may later ask the Public Service Commission to recover storm costs, and approved charges appear as line items on bills.

Water use is regulated as well. Water management districts can order restrictions during droughts, and most cities and counties set permanent day-and-time schedules for lawn irrigation. Many Florida utilities also supply reclaimed water for irrigation, often at a lower flat rate. Ask whether your address sits in a reclaimed water service area before you install a sprinkler system.

Not every Florida home is on a sewer line. Many rural and suburban homes use septic systems, which are permitted through the Florida Department of Health rather than a utility. If your street has no sewer main, a call to the county utility office will tell you whether service is planned. It will also tell you what connection fees apply if it arrives.

Digging has its own state rule. Florida's underground facility damage prevention law, Chapter 556, requires you to notify Sunshine State One Call of Florida by calling 811 before most excavation. Allow at least two full business days so utility owners can mark their lines. Fence posts, trees and new sprinkler lines all count as digging.

If you cannot tell which provider serves a property, check a recent bill, ask the landlord or call the county utility office. Staff can usually confirm a service area in one call. Then use the county and city listings below to find the office closest to you.

Municipal utility departments throughout Florida provide electricity, water, sewer, and related services to millions of residents and businesses. Utility governance in Florida is shaped by the state's public utility commission, which regulates investor-owned utilities, while municipally owned systems operate under local authority.

Utilities locations are available in 188 cities across Florida. They are spread across 61 counties.

Cities with the highest concentration of utility offices include Miami, Orlando, Tallahassee, reflecting their larger populations and service area demands.

Florida residents should contact their local utility provider directly for account setup, billing questions, and outage reporting. State-level utility assistance programs may also be available through the state's health and human services agency.

Utilities by Counties

A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
S
T
V
W

Florida residents who need help paying utility bills may qualify for the Low Income Home Energy Assistance Program (LIHEAP), administered through the state's community services offices. Contact your local utility provider to inquire about budget billing, shut-off protection, and additional assistance programs available in your area.

Browse Utilities by county across Florida to find your local utility department's contact information and service office locations.

Finding the Right Utility Office in Each Part of Florida

Florida's regions have different service patterns, so start with your county. On the southeast coast, Palm Beach County Water Department is at 8100 Forest Hill Boulevard in West Palm Beach, phone 561-493-6000. Palm Beach County has more listings than any other county in our database. First Coast Energy, in Deerfield Beach, Broward County, is reachable at 954-571-5276.

In Central Florida, Leesburg Water Department is at 223 South 5th Street, phone 352-728-9835. Lakeland Water Utilities is at 501 East Lemon Street, phone 863-499-8316. On the Gulf side, Manatee County Utilities Department is at 4410 66th Street West in Bradenton, phone 941-792-8811, and Coliseum Electric Corporation is in Sarasota.

In the Panhandle, Panama City Underground Utilities is at 3000 West 19th Street, phone 850-872-3192. Our database lists that city as Panama. Peoples Water Services Co is at 905 Lownde Avenue in Pensacola, phone 850-455-8552. Always call before visiting, since counters may close at midday or move to appointments.

Florida Utility Questions Answered

The Florida Public Service Commission sets rates for investor-owned electric and natural gas companies, including Florida Power & Light, Duke Energy Florida and Tampa Electric, under Chapter 366 of the Florida Statutes. Those companies must justify rate changes in public proceedings, and the Office of Public Counsel speaks for consumers. The commission does not set retail rates for city-owned utilities or electric cooperatives. Their city commissions or member boards do that. To learn which rules apply to you, look at the name on your bill. If it is a city or a cooperative, bring your concerns to that governing body's public meeting.

Start with your most recent bill, which names the provider. In unincorporated areas, water and sewer often come from a county utility, such as Orange County Utilities Department at 407-836-6600 or Marion County Utilities at 352-687-3033. Some neighborhoods are served by a private company or a regional authority like Toho Water Authority instead. If you have no bill yet, call the county utility office with your street address and ask whether the property is inside its service area. If it is not, ask who holds the territory, or whether the home uses a private well and septic system.

Call 811 to reach Sunshine State One Call of Florida before you dig. Florida's damage prevention law, Chapter 556 of the Florida Statutes, requires notice before most excavation, and you should allow at least two full business days for utility owners to mark their lines. Have your address, the nearest cross street and a description of the work area ready. Do not start until every line is marked or the owners have responded. Hitting a gas or electric line can cause injury, and you may be responsible for repair costs if you skipped the call.

Before the storm, save your provider's outage reporting number and confirm the phone number on your account. Afterward, report your own outage directly rather than assuming a neighbor did. Crews usually restore critical facilities first, so residential timelines vary by neighborhood. Water utilities may issue boil-water notices after pressure loss or main breaks, and you should keep boiling water until the notice is lifted. Photograph any damage to meters or service lines. Ownership of the line often decides whether the utility or you pays for repairs, so ask the office before hiring a contractor.

Begin by calling your utility's billing office and asking about a payment plan before you fall behind. Many providers will arrange installments, and some keep their own assistance funds. The federal Low Income Home Energy Assistance Program also operates in Florida through local agencies, with eligibility based on household income and size. Funds are limited, so apply early. Dialing 211 connects you with a Florida referral service that can point you to local help with electric, water and gas bills. Bring recent bills, proof of income and photo ID to any appointment.

Utility companies merge and rebrand, and public records lag behind. Our database includes a Progress Energy Inc. listing at 400 North Spring Garden Avenue in DeLand, in Volusia County, phone 386-943-3902. Progress Energy Florida now operates as Duke Energy Florida. When a name looks outdated, call the number shown and confirm the office still handles customers. For payments and outages, always rely on the contact details printed on your current bill.