Indiana has no single utility company. Electricity, natural gas, water and sewer service come from a patchwork of investor-owned companies, city departments, town water works, nonprofit water corporations and member-owned electric cooperatives. Which one serves your address depends on where you live, not on preference. This page explains how those providers fit together across Indiana, who oversees them, and how to reach the right office when a bill, an outage or a new connection needs attention.

Who Oversees Utilities in Indiana

State oversight starts with the Indiana Utility Regulatory Commission, usually called the IURC. Its commissioners are appointed by the governor, and its authority comes mainly from Title 8 of the Indiana Code. The IURC reviews rate requests from investor-owned electric, gas and water companies, holds public hearings, and decides what a company may charge. It also accepts consumer complaints about billing, disconnection and service quality.

Customers have an advocate in that process. The Office of Utility Consumer Counselor, or OUCC, represents ratepayers in IURC cases and answers questions from the public. Water safety is handled separately. The Indiana Department of Environmental Management oversees drinking-water standards and issues the permits that wastewater plants must follow.

Not every provider answers to the IURC in the same way. Municipal utilities are run by a city, a town or a utility board, and local officials set most of their policies. Rural electric membership corporations, known as REMCs, are owned by the customers they serve and governed by elected boards. Some municipal matters, such as certain water and sewer rates, can still involve the IURC, so ask which rules apply to your provider.

Here is a quick guide to where a problem usually goes:

How Indiana Utility Offices Differ From City to Countryside

The utility map changes quickly once you leave a metro area. A city may keep separate offices for gas, electricity, water and sewer. A small town may run one counter for all four. Farms and lake communities often depend on a co-op or a rural water corporation instead. The examples below come from our listings and show the pattern.

Indianapolis and the central counties

Marion County has the most entries in our database, and Indianapolis accounts for the largest share. Citizens Energy Group, a public charitable trust, supplies natural gas, water and wastewater service in the city, while AES Indiana provides electricity. Smaller names appear too, such as B & G Gas Works at 7327 Oak Knoll Drive, 317-886-7345. Hamilton County to the north also ranks among the busiest counties in our data, and service areas there can change from one neighborhood to the next.

Farther out, Central Indiana Power is listed at 2243 East Main Street in Greenfield, 317-477-2200. Tipton Municipal Utilities, at 891 Berryman Pike, 765-675-2240, is a town-run office in a county-seat community. Brooklyn Water Department is listed at 6636 North Tidewater Road in Mooresville, 317-831-3282.

Northwest Indiana

Lake County and Porter County make up much of the state's industrial northwest corner. Crown Point Water Department is listed at 101 North East Street, 219-662-3235. In Valparaiso, Lac Utilities sits at 1805 Burlington Beach Road, 219-464-3770. Farther east, the City of La Porte Water Department is at 801 Michigan Avenue, 219-362-3175.

Southern and southwestern Indiana

In Evansville, in Vanderburgh County, Vectren Energy Delivery is listed at 421 John Street, 812-464-4500. CenterPoint Energy acquired Vectren in 2019, so bills and signs may carry the newer name. In Jasper, the City of Jasper Natural Gas Utility at 825 2nd Avenue, 812-482-5252, is a city-owned system, and Dubois County has one of the larger local counts in the state.

Watch for look-alike place names. Community Natural Gas Company, at 870 West Hillside Avenue, 812-652-5020, is in the town of Spencer, which sits in Owen County, not Spencer County. Dale Water Department, at 103 South Wallace Street, 812-937-2086, is the Spencer County listing. Likewise, the Indiana & Michigan Electric Company office at 400 Goins Road, 812-273-1355, is in the city of Madison in Jefferson County, not in Madison County near Anderson.

Around Bloomington, Van Buren Water Inc at 4385 Indiana 45, 812-825-9760, and in Bedford, East Lawrence Water Corporation at 1009 Crawford B Drive, 812-279-9562, are water providers organized as separate entities rather than city departments. Along the Ohio River, Aurora Utilities Department at 110 Main Street, 812-926-2745, serves a Dearborn County town.

Northeast, west-central and eastern Indiana

City of Fort Wayne Utilities, at 200 East Berry Street, 260-969-0179, is the main municipal listing in Allen County. Butler City Water Department, at 201 South Broadway Street, 260-868-5881, is in DeKalb County. The Town of Hamilton Water Department, at 100 West Railroad Street in Angola, 260-488-3983, belongs to Steuben County and has no connection to Hamilton County near Indianapolis. Mishawaka Electric Division is listed at 1646 East 12th Street, 574-258-1649.

In the west and center of the state, Carroll White Rural Electric Membership Corporation is at 302 North 6th Street in Monticello, 574-583-7161, and the City of Terre Haute Wastewater Utility is at 3200 South State Road 63, 812-235-6564. To the east, Brookville Town Utilities, Ohio Valley Gas Corporation in Connersville and Albany City Water Works round out the small-town pattern of locally run services.

Before You Call or Visit an Indiana Utility Office

Phone numbers and addresses in any directory can change, so confirm hours before you drive. Many utility offices handle payments, new accounts and starts or stops by phone or online, and keep the counter for harder cases.

For a new account, expect to give a photo ID, your service address, the date you want service to begin and proof that you own or rent the property, such as a lease or closing statement. Ask whether a deposit applies, because policies differ between investor-owned, municipal and co-op providers. Request the connection a few days ahead rather than on moving day.

Know which service you are calling about. Water and sewer may come from two separate offices, as the Terre Haute wastewater listing suggests, and gas and electric are often different companies. Keep your account number handy, write down the date and name of each call, and ask for a supervisor before you escalate to the IURC or a local board.

Municipal utility departments throughout Indiana provide electricity, water, sewer, and related services to millions of residents and businesses. Utility governance in Indiana is shaped by the state's public utility commission, which regulates investor-owned utilities, while municipally owned systems operate under local authority.

Utilities locations are available in 209 cities across Indiana. They are spread across 87 counties.

Cities with the highest concentration of utility offices include Indianapolis, Bloomington, Evansville, reflecting their larger populations and service area demands.

Indiana residents should contact their local utility provider directly for account setup, billing questions, and outage reporting. State-level utility assistance programs may also be available through the state's health and human services agency.

Utilities by Counties

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Indiana residents who need help paying utility bills may qualify for the Low Income Home Energy Assistance Program (LIHEAP), administered through the state's community services offices. Contact your local utility provider to inquire about budget billing, shut-off protection, and additional assistance programs available in your area.

Browse Utilities by county across Indiana to find your local utility department's contact information and service office locations.

Seasonal Utility Issues Across Indiana

Weather drives much of the contact with utility offices in Indiana. Winters bring heating bills and disconnection worries. Summer thunderstorms and spring tornado season cause outages, and ice storms can leave rural lines down for days. Report an outage to your own provider, whose number is on your bill, and call 911 only for downed lines or other immediate danger.

Homes outside any service area may rely on private wells and septic systems. Those are not run by a utility, and county health departments typically handle septic permits. Ask your local health department before you drill a well or replace a system.

Rate changes at municipal utilities usually require council or board action at public meetings, so agendas are worth watching if your bill is climbing. Once you know your county, the county pages narrow the list of offices. Monroe County covers the Bloomington area, and Spencer County includes small-town water departments such as Dale. Call the office with your street address to confirm it serves you before you make a trip.

For investor-owned electric, gas and water companies, the Indiana Utility Regulatory Commission decides rates after a case that includes filings, testimony and public hearings. The Office of Utility Consumer Counselor takes part on behalf of ratepayers, and the public can submit comments. Municipal utilities generally set their own rates through the city council or utility board, although some water and sewer matters can involve the IURC. Electric cooperatives are governed by boards elected by member customers. To find out who sets your rate, check your bill for the provider's legal name and ask its customer service line which body approves changes.

Start with a recent bill from the previous owner or landlord, or ask the city or town clerk, who knows which departments operate locally. Electric service areas in Indiana are generally assigned, so most addresses can be served by only one electric provider and you usually cannot switch. Gas, water and sewer tend to follow similar patterns. Outside town limits, the answer is often a rural electric membership corporation or a rural water corporation. Our county pages list the offices in each county with addresses and phone numbers, which helps narrow things down. Then call the office with your street address to confirm coverage.

Indiana has a cold weather rule that limits winter disconnections of heating service. It generally runs from December 1 through March 15 and is aimed at customers who have applied for or qualify for energy assistance, with conditions tied to payment arrangements and temperature. The details depend on the type of provider and your account, and municipal and co-op rules can differ from those for investor-owned utilities. Call your utility before you fall behind, ask about payment plans, and request the terms in writing. If you believe a shutoff is improper, contact the IURC consumer affairs staff.

The main program is the federally funded Low Income Home Energy Assistance Program, which the Indiana Housing and Community Development Authority oversees. Applications go through local community action agencies. Bring photo ID, Social Security numbers for household members, proof of household income and a recent heating or electric bill. Many utilities also offer budget billing and payment plans, and local charities can sometimes cover a one-time gap. Funds are limited, so apply early in the heating season and ask your agency about deadlines and which documents it requires.

Yes. Indiana law requires you to notify Indiana 811 before most excavation, and that includes fence posts, trees and garden projects as well as larger jobs. Call 811 or submit a request online at least two full working days before you dig, not counting weekends or holidays. Member utilities then mark their buried lines, usually with colored paint or flags. Wait for the markings and dig carefully near them. The service is free for homeowners. Hitting a gas line or buried cable can be dangerous and expensive, and you may be responsible for the repair cost.

Document the problem first: your account number, dates, the names of people you spoke with, and what they told you. Ask for a supervisor or customer relations. For an investor-owned company, you can then file a complaint with the IURC consumer affairs staff, who contact the utility and review the matter. For a municipal utility or town water works, take the issue to the city council or utility board, whose meetings are open to the public under Indiana's Open Door Law. For an REMC, raise it with the elected board. The OUCC can also explain your options on rate and service issues.