Municipal utility departments throughout Massachusetts provide electricity, water, sewer, and related services to millions of residents and businesses. Utility governance in Massachusetts is shaped by the state's public utility commission, which regulates investor-owned utilities, while municipally owned systems operate under local authority.
Utilities locations are available in 112 cities across Massachusetts. They are spread across 14 counties.
Cities with the highest concentration of utility offices include Fall River, Boston, Chicopee, reflecting their larger populations and service area demands.
Massachusetts residents should contact their local utility provider directly for account setup, billing questions, and outage reporting. State-level utility assistance programs may also be available through the state's health and human services agency.
Massachusetts residents who need help paying utility bills may qualify for the Low Income Home Energy Assistance Program (LIHEAP), administered through the state's community services offices. Contact your local utility provider to inquire about budget billing, shut-off protection, and additional assistance programs available in your area.
Browse Utilities by county across Massachusetts to find your local utility department's contact information and service office locations.