Mississippi has no single utility office. Electricity, water, gas and sewer reach homes through investor-owned companies, member-owned cooperatives, nonprofit water associations and city departments. Which one serves you depends on your street address, not on your preference. This page explains how the system is arranged, so you can find the right counter, phone line or repair desk without a wasted trip.

The directory lists offices by city and county. What follows is the context the listings cannot show: who runs each type of provider, who oversees it, and what that means when you need to start service, pay a bill or report a problem.

How Mississippi Divides Utility Service Among Four Kinds of Provider

Mississippi does not offer retail electric choice. Your address decides your electric company, and the same is true for most water and gas service. Four types of organisation share the work:

Investor-owned companies and the Public Service Commission

Entergy and Mississippi Power are the two large investor-owned electric companies in our listings. Entergy appears at 1340 Echelon Parkway in Jackson. Mississippi Power appears at 2992 West Beach Boulevard in Gulfport and at 807 Azalea Drive in Waynesboro.

These companies are regulated by the Mississippi Public Service Commission. Its three commissioners are elected, and the commission oversees rates and service standards for privately owned electric, gas, telephone and water companies. A separate agency, the Mississippi Public Utilities Staff, reviews rate requests on behalf of customers. If a regulated company will not correct a billing error, you can file a complaint with the Public Service Commission in Jackson after you have tried the company itself.

Large companies handle most business by phone and online, so a branch address is not always a place to pay in person. Call before you drive.

Member-owned cooperatives and rural water associations

Electric power associations are nonprofit cooperatives owned by the people they serve. Customers are called members, and they elect the board that sets policy and rates. Central Electric Power Association, listed at 653 Holly Bush Road in Brandon, is one example. Pontotoc Electric Power Association, at 930 Mississippi 41 in Pontotoc, serves the northeast, where cooperatives generally buy wholesale power from the Tennessee Valley Authority.

To open an account you normally sign a membership application, show identification and pay a membership fee. Some associations also ask for a deposit. Amounts vary, so ask before you go.

Rural water works the same way. Nonprofit water associations lay and maintain the pipes outside city limits, often with a small staff and a single office. Examples in our listings include Quincy Water Association in Amory, Big V Water Association in Booneville, Blue Cane Cowart Tippo Water Association in Charleston, Sunny Hill Water Association in McComb, South Newton Rural Water Association in Newton, Lewisburg Water Association in Olive Branch and East Madison Water Association in Canton. Their rules on membership fees, meter deposits and due dates come from their own boards. Office hours can be short, so call first.

City departments, authorities and gas districts

Inside many towns, the city itself is the utility. Greenville Water Department at 340 Main Street, Philadelphia Utilities at 226 West Myrtle Street and City of Greenwood Utilities at 101 Wright Place are run by municipal governments. Rates and disputes therefore go to the city council or utility board rather than to a state commission.

The Pearl River County Utility Authority at 100 Street A in Picayune is a county-level body. Natural gas is sometimes delivered by a special district, such as West Lincoln Natural Gas District at 504 Halbert Heights Road in Brookhaven. The Caledonia Sewerage Department, at 202 South Street in Caledonia, handles sewer service for that town. Each of these has its own governing board, so the person who can change a decision is often a local official you can meet in person.

Metro Jackson, the Pine Belt, the Coast and the Delta: Regional Differences

Around Jackson, growth in the suburbs has produced many provider offices. Rankin County alone has 17 listings, more than any other county in our database. Central Electric Power Association sits in Brandon, East Madison Water Association in Canton, and Entergy in Jackson. The city of Jackson's own water system has been run since late 2022 by a court-appointed third-party manager known as JXN Water, so confirm the current billing contact before you pay or dispute a water bill.

In the Pine Belt, Hattiesburg is the busiest city in the directory. Forrest County has 16 listings, including Brooklyn Utility Association at 210 Old Highway 49 West. Laurel, in Jones County, lists Powers Water Association on Highway 184. Farther north, Meridian sits in Lauderdale County, where Clarkdale Water Association operates on Mississippi 145.

On the Gulf Coast, Mississippi Power in Gulfport, Martin Energy Services in Biloxi and St Andrews Water and Sewer in Ocean Springs serve a population that plans around hurricane season, which runs from June 1 to November 30. After a storm, outages, boil-water notices and temporary office closures are common. Confirm an office is open before you travel.

In the Delta and the northern hills, towns are smaller and farther apart. Greenville, Greenwood and Charleston each have their own water or utility offices, and Booneville and Pontotoc serve households that may live many miles from the counter. Many providers accept payment by mail, drop box or phone, which can save a long drive. Ask about those options when you set up your account.

Finding the Right Utility Office in Mississippi Before You Drive

A few habits prevent most wasted trips:

Each listing shows the address and phone number we hold. Phone numbers and hours change, so confirm before you travel.

Municipal utility departments throughout Mississippi provide electricity, water, sewer, and related services to millions of residents and businesses. Utility governance in Mississippi is shaped by the state's public utility commission, which regulates investor-owned utilities, while municipally owned systems operate under local authority.

Utilities locations are available in 161 cities across Mississippi. They are spread across 77 counties.

Cities with the highest concentration of utility offices include Hattiesburg, Brandon, Waynesboro, reflecting their larger populations and service area demands.

Mississippi residents should contact their local utility provider directly for account setup, billing questions, and outage reporting. State-level utility assistance programs may also be available through the state's health and human services agency.

Utilities by Counties

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Mississippi residents who need help paying utility bills may qualify for the Low Income Home Energy Assistance Program (LIHEAP), administered through the state's community services offices. Contact your local utility provider to inquire about budget billing, shut-off protection, and additional assistance programs available in your area.

Browse Utilities by county across Mississippi to find your local utility department's contact information and service office locations.

Practical Notes for Starting, Paying and Disputing Utility Service in Mississippi

Moving to a new Mississippi address usually means contacting two to four providers: electric, water, gas if the home uses it, and sewer or garbage if the city bills for it. Start a week or two ahead when you can. Bring photo identification, your lease or closing papers and a phone number where the provider can reach you. First-time customers may be asked for a deposit, especially without a prior utility history.

Bills in rural areas often come from two sources. A home in the country may get power from an electric power association and water from a separate water association, each with its own due date and late fee. Inside city limits, a single municipal bill may cover water, sewer and trash.

Households that struggle with heating or cooling bills can look at the Low Income Home Energy Assistance Program. In Mississippi it is administered through the Mississippi Department of Human Services and local community action agencies. Funds are limited and applications open at set times, so ask your local agency about current dates and income limits.

Billing disputes follow the type of provider. Take problems with Entergy, Mississippi Power or other regulated companies to the company first, then to the Public Service Commission. For a water or electric association, ask for the board's complaint process. For a city utility, contact the city clerk or council. Drinking water quality is overseen by the Mississippi State Department of Health, and systems must publish an annual water quality report, so ask your provider for a copy.

Mississippi Utility Questions Answered

It depends on the provider. The Mississippi Public Service Commission regulates investor-owned electric, natural gas, telephone and water companies, and its three commissioners are elected by district. The Mississippi Public Utilities Staff reviews rate filings for the public. Electric power associations and nonprofit water associations are governed by boards elected by their members, so rate questions go to the board. City utilities answer to the mayor and council. Drinking water safety is overseen by the Mississippi State Department of Health, and wastewater discharge permits come from the Mississippi Department of Environmental Quality. Knowing which type you have tells you where to send a complaint.

No. Mississippi is a regulated state without retail electric choice, so the provider is set by where you live. A home in the Jackson area may be served by Entergy, a home on the Gulf Coast or in the southeast by Mississippi Power, and many rural and small-town addresses by an electric power association such as Central Electric Power Association or Pontotoc Electric Power Association. If you are unsure, look at a recent bill from the previous tenant or ask your landlord. Then call the likely provider with your street address and ask them to confirm that they serve it.

Requirements differ by association, but most ask for a signed membership or service application, photo identification and proof that you own or rent the property. Many charge a one-time membership or connection fee and may require a meter deposit. A brand-new connection can take longer than a simple transfer, because crews must set a meter and sometimes extend a line. Call the association, such as Quincy Water Association in Amory or South Lowndes Water Association near Columbus, and ask for the exact fees and office hours. Also ask how you can pay, since small offices may limit payment methods.

Our directory lists Mississippi Power at 2992 West Beach Boulevard in Gulfport and Martin Energy Services at 540 Bayview Avenue in Biloxi, both in Harrison County. It also lists St Andrews Water and Sewer at 1000 North Halstead Road in Ocean Springs, in Jackson County. Each county has around ten listings, so browse the county pages for water and sewer offices by city. Hurricane season runs from June 1 to November 30. After a storm, call before visiting, because offices may close or move to temporary locations.

Water systems issue these notices when pressure drops or contamination is suspected, and the Mississippi State Department of Health oversees public water systems. Bring water to a rolling boil for at least one minute, then let it cool before drinking, cooking or brushing teeth. Keep doing this until your provider announces the notice has been lifted, which usually follows lab testing. Contact your city water department or water association for the affected area and expected end date. Customers of the Jackson city system should also check the current notices from JXN Water.

The Pearl River County Utility Authority is listed at 100 Street A in Picayune, phone 601-799-5259. Picayune has five listings in our directory, and the Pearl River County page shows neighbouring water and sewer providers. Because the authority is a local public body, questions about rates or service areas generally go to its governing board. For a leak, the dividing line is the meter. A leak on your side is usually a plumber's job, while a leak on the provider's side should be reported to the authority.