How Utility Service Is Organized Across Utah

Utah has no single utility office. Electricity, natural gas, drinking water, sewer, and billing come from different providers, and the right one depends on your address. A home in Bountiful may get power, water, and billing from city departments. A cabin near Heber may rely on a private gas company, a cooperative, and a mutual water company. Our directory lists 92 of these offices across the state, from large water districts to small-town billing counters.

This page explains how the system fits together so you can reach the right office on the first call. Knowing who owns your utility also tells you who sets your rates and where to take a complaint.

Four Kinds of Utility Providers in Utah

Almost every listing falls into one of these groups:

A mutual water company is owned by its shareholders, who are often the homeowners it serves. A conservancy district covers a defined territory and answers to a board. Both differ from a city water department, so check which one actually sends your bill.

State Agencies and Rules That Shape Utility Service in Utah

The Utah Public Service Commission regulates investor-owned electric and natural gas companies. It approves their rates and service rules. Rocky Mountain Power and the gas company listed in our records as Questar Gas fall under that oversight. The Division of Public Utilities, part of the Utah Department of Commerce, audits these companies and takes informal customer complaints. The Office of Consumer Services speaks for residential and small-business customers when rates are under review.

Municipal and cooperative systems work differently. A city-owned power or water department answers to its city council, which sets rates in public meetings. A cooperative answers to a board elected by its members. The Public Service Commission does not normally set their prices. So a billing dispute with Roy City Utility Billing or Brigham City Utility Billing starts with the city itself. The next step is the department head, then the city manager, mayor, or council.

Water adds more layers. The Division of Water Rights, part of the Department of Natural Resources, administers who may divert and use water. Water in Utah belongs to the public, and using it requires a right. The Division of Drinking Water, part of the Department of Environmental Quality, oversees public water systems and the safe drinking water standards they must meet. The Division of Water Quality handles permits for wastewater discharge, which matters for facilities such as the Grantsville City Sewer Plant in Tooele County. Conservancy districts are created under state law and run by their own boards.

Wasatch Front Utilities Compared With Rural Utah

Most Utahns live along the Wasatch Front, and the listings follow. Salt Lake County has 22, more than any other county. Offices there include Jordan Valley Water Conservancy District at 8215 1300 West in West Jordan (801-565-4300), the Rocky Mountain Power office on Main Street, and Utah Associated Municipal Power Systems on Cottonwood Parkway (801-566-3938).

Bountiful, in Davis County, shows how split city service can be. Utility Billing (801-298-6105), the Water Department (801-298-6180), and the Power Department (801-298-6072) each have their own number. South Davis County Water has a separate office on West 3100 South (801-295-4468). Farther north, Weber County residents in Roy reach city billing at 801-774-1000.

Rural Utah looks different. Distances are longer, and many communities run small systems with few staff. In Millard County, Flowell Electric Association in Fillmore (435-743-6214) is a cooperative. Intermountain Power Service Corporation in Delta (435-864-4414) is tied to the Intermountain Power Project. Dixie Escalante Electric in Beryl (435-439-5311) is a cooperative serving customers far from the nearest city. Small offices may keep limited hours, so call before you drive.

In the south and east, Saint George Utilities at 175 North 200 East (435-674-4270) anchors Washington County, which has six listings. The Moab Water & Sewer Superintendent at 470 Kane Creek Boulevard (435-259-7485) serves Grand County. Deseret Power is listed near Vernal (435-789-9000), and San Juan Water Conservancy is in Blanding (435-678-2596).

Utah is one of the driest states in the country, so water rules shape daily life. Many communities use tiered pricing, watering schedules, and conservation programs. Some neighborhoods also have a separate secondary water system for irrigation. That water is often billed apart from the culinary water in your kitchen, so confirm whether your lot has both.

Finding the Right Utility Office in Utah and What to Bring

Start with your most recent bill. The company name and phone number on it identify your provider faster than any search. If you have no bill, ask the city recorder or town office which departments serve your address. They usually know who covers power, water, sewer, and trash.

When opening a new account, expect to call each provider separately. Bring photo identification, your service address, your move-in date, and a lease or closing document. Some providers ask for a deposit or a credit check, and policies differ, so ask before the move.

Know which number to call in an emergency. For a gas smell, leave the building first, then call 911 and the gas company from outside. For a power outage, use the outage line from your bill rather than the main billing number. Before digging, call 811 to reach Blue Stakes of Utah so buried lines are marked.

Finally, check what a listing actually does. A few entries, such as Destiny Deep Sea Water in Sandy, Aspen Water Inc in Riverton, and Water Pro Inc. in Draper, appear to be private companies rather than public agencies. Phone first before assuming they can open or change a utility account for you.

Municipal utility departments throughout Utah provide electricity, water, sewer, and related services to millions of residents and businesses. Utility governance in Utah is shaped by the state's public utility commission, which regulates investor-owned utilities, while municipally owned systems operate under local authority.

Utilities locations are available in 57 cities across Utah. They are spread across 23 counties.

Cities with the highest concentration of utility offices include Heber, West Jordan, Bountiful, reflecting their larger populations and service area demands.

Utah residents should contact their local utility provider directly for account setup, billing questions, and outage reporting. State-level utility assistance programs may also be available through the state's health and human services agency.

Utilities by Counties

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Utah residents who need help paying utility bills may qualify for the Low Income Home Energy Assistance Program (LIHEAP), administered through the state's community services offices. Contact your local utility provider to inquire about budget billing, shut-off protection, and additional assistance programs available in your area.

Browse Utilities by county across Utah to find your local utility department's contact information and service office locations.

Utility Offices in Wasatch, Summit, and Duchesne Counties

The mountain and basin communities east of the Wasatch Front show how varied Utah utility service can be. Wasatch County has five listings, including Questar Gas at 167 West Center Street in Heber (435-654-3600). Heber ties with West Jordan for the most listings of any city in our database, at five each. Nearby, Summit County also has five, among them Gorgoza Mutual Water Co at 7950 Pinebrook Road in the Park area (435-649-7948). A mutual company like this often serves one neighborhood, so your water may be managed by a board of neighbors rather than a city.

Farther east, Duchesne County has five listings. Johnson Water District at 4033 Mortensen Lane in Roosevelt (435-722-2620) is one of four Roosevelt entries. Roosevelt sits in the Uintah Basin, where long distances shape service. Heating demand rises in winter across all three counties, so confirm office hours and after-hours emergency numbers before the cold arrives.

Utah Utility Questions Answered

The Utah Public Service Commission sets rates for investor-owned companies such as Rocky Mountain Power and the gas utility listed in our records as Questar Gas. The company files a request, the Division of Public Utilities audits it, the Office of Consumer Services argues for residential customers, and the Commission decides. Municipal utilities and cooperatives differ. A city council sets rates for a city-owned system, and a member-elected board does so for a cooperative like Flowell Electric Association in Fillmore. If you are unsure which applies, check the name on your bill and ask the office directly.

Start with the utility's customer service line and note the date, the representative's name, and your account number. For Rocky Mountain Power or the gas company, an unresolved problem can go to the Division of Public Utilities, which takes informal complaints. For a city system such as Roy City Utility Billing or Brigham City Utility Billing, the next step is usually the department head, then the city manager or council. Keep copies of bills and messages. Pay any undisputed amount while the dispute is open, which helps protect you from a shutoff notice.

Call 811 to reach Blue Stakes of Utah at least two business days before you dig. Member utilities mark the approximate location of buried gas, electric, water, and sewer lines, and the request is free. This applies to small jobs such as fence posts, tree planting, and sprinkler repairs, not only large excavations. The marks show approximate paths, so hand-dig close to them. If you strike a gas line, leave the area, call 911, and then notify the gas company. Do not try to repair or cover the damage yourself.

Utah's Home Energy Assistance Target program, known as HEAT, helps eligible low-income households pay heating bills. It is run through the Utah Department of Workforce Services, and applications are typically handled with local agencies in each region. Eligibility depends on household income and size, and funding is limited, so apply early in the heating season. Also ask your utility about budget billing and payment arrangements. Rocky Mountain Power (888-221-7070) and the Questar Gas offices in Heber (435-654-3600) and Cedar (435-586-3741) can explain what they offer. Confirm current requirements with the program, since they change.

A city water department is part of local government, and the council sets its rates. A water conservancy district, such as Jordan Valley Water Conservancy District in West Jordan or San Juan Water Conservancy in Blanding, is created under state law and governed by a board. Some districts supply water wholesale to cities, while others serve customers directly. A mutual water company, such as Gorgoza Mutual Water Co in Summit County, is typically a nonprofit owned by the shareholders who use its water. Your bill, voting rights, and complaint path all depend on which type serves you.

The Utah Division of Drinking Water, part of the Department of Environmental Quality, oversees public water systems and enforces safe drinking water standards. Community water systems must give customers an annual water quality report, often called a consumer confidence report, generally by July 1. Many systems post it online or mail it with a bill. If you are on a small system or a mutual company, ask the manager directly. Private wells are not regulated like public systems, so owners should arrange their own testing through a certified laboratory.

Usually yes, though it depends on the town. In Bountiful the city lists separate offices: Utility Billing at 801-298-6105, the Water Department at 801-298-6180, and the Power Department at 801-298-6072. Elsewhere one city office may handle water, sewer, and billing, while natural gas comes from Questar Gas. Bring photo identification and proof of address, and ask about deposits. Request your start date a few days before moving, since scheduling varies. Also ask whether your lot has secondary irrigation water, because that may be billed separately.