Public Service Commission in North Carolina

The Public Service Commission in North Carolina oversees the rates and service quality of privately owned utilities operating in the state, including electric, natural gas, water, and telecommunications providers. North Carolina's commission conducts formal rate proceedings, investigates consumer complaints, and issues orders that affect millions of utility customers statewide.

Public Service Commission locations are available in 13 cities across North Carolina. They are spread across 12 counties.

Cities with the highest concentration of public service commission offices include Salisbury, Wilson, Lumberton, typically reflecting state capitals and major urban centers where commission hearings and consumer assistance offices are located.

Utility customers in North Carolina who have unresolved billing disputes or service complaints should first attempt to resolve the issue directly with their utility company, then file a formal complaint with the North Carolina Public Service Commission if the issue remains unresolved after exhausting the utility's internal complaint process.

Utility customers in North Carolina can visit the Public Service Commission's website to review current utility tariffs, track pending rate cases that may affect their bills, and submit online consumer complaints. Many commissions in North Carolina also operate consumer assistance hotlines that can help residents understand their utility rights and navigate the complaint resolution process.

Browse Public Service Commission by county across North Carolina to find the nearest location.